At times when your business is rapidly growing or undergoing a tactical change, outsourcing customer support could help to ensure responsive client service while working on development of your business. Outsourcing customer service at Intellink is a great way to secure positive user experience without excessive efforts on your side.
Intellink will support your current and future clients in phone, e-mail, and different type of messengers or social media channels. Our multilingual customer support teams which operate on 24/7 schedule will be a great reinforcement for your businesses providing the best assistance.
Our team will care of your clients’ inbound request by providing all necessary information about the company, product or service, benefits and discounts. We could cover pre-sale, and order acceptance and processing for you. Intellink will assist you in building the long-term relationship with your clients through ongoing assurance and products’ technical support.
We will assign for you an onboarding manager who helps to build the dedicated team from roadmapping, to recruiting, processing, training and launch. Our recruiting combines sourcing and headhunting, interviewing and testing, and ultimately curating a custom team, best tailored to fit to your business. Then we will help to facilitate and build training documentation with you and set a plan for certification with your team members. Once training and certification is done, work is launched and regularly measured against KPIs and goals. A CCM would be assigned to ensure you are happy with the team and to help to continuously improve.