bpo in the post-covid world

Automation and Human Component

BPO doesn't differ from the well-known work from home format
The Deloitte 2020 Global Outsourcing Survey found that the clients are seeking providers who can elevate the way they do business, enable them to be more flexible, help them leverage the latest technologies, and improve their overall speed to market. Understanding providers' strengths is critical to deploying the right mix of large and niche providers to achieve the desired outcomes.
More than two-thirds of large U.S. consumer product companies used to outsource some portion of their workforce. How did it change recently?

The 2020 pandemic year has introduced new trends in the outsourcing and outstaffing industry. Outsourcing industry experts believe that the future will be with BPO translating to BPA (business process automation)
Jacob William, the Forbes Councils Member, believes that businesses that used to outsource repetitive, mundane and administrative tasks to business process outsourcing (BPO) companies to focus on core areas are proactively shifting their focus from outsourcing to automating iterative tasks.

Companies are striving for the sweet balance between building their automation capabilities and finding a BPA (business process automation) service provider to navigate them through the transformation.
Many renown businesspersons, like Robert Reffkin argue, that the companies which aren't IT-sized and digitalized will not exist in 10- 20 years, whatever strong they are at the moment.
Still, the human component will undoubtedly be there, and it will be an essential role. Partner of Intellink, Sergiy Kontiruk, believes that "Fortunately, permanent and steady solutions do not exist. We have to move ahead of trend , while being attentive to clients and innovative in our offerings to make their businesses thrive".

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